Refund policy

REFUND POLICY 
At BraitzVibe, your satisfaction is our priority. If something isn’t right, 
we want to make it right. 
Eligibility for Refunds 
● You may request a refund within 7 days of delivery. 
● Items must be unused, in their original packaging, and in the same 
condition as received. 
● Proof of purchase (order number) is required. 
Non-Refundable Items 
● Gift cards, downloadable products, or digital files 
● Opened hygiene-related products (cosmetics, undergarments, etc.) 
● Personalized or custom-made items 
Refund Process 
1. Email support@braitzvibe.com with subject “Refund 
Request – [Order #]”. 
2. Provide details and attach photos if the product is damaged or incorrect. 
3. Wait for our confirmation before sending anything back. 
After We Receive Your Item 
We’ll inspect it within 3–5 business days. 
● If approved, your refund will be issued to your original payment method 
within 5–10 business days. 
● If denied, we’ll contact you with an explanation and options (e.g., partial 
refund or exchange). 
Example Case 
A customer receives the wrong color product. They send photos, and we 
confirm the issue. We then offer either a full refund or a replacement at no 
cost. 
Our goal is fairness for both sides.
 
RETURN POLICY 
Returns help ensure your satisfaction with our products. 
Timeframe 
You can initiate a return within 7 days of delivery. Beyond that period, 
returns may not be accepted. 
Conditions for Returns 
● Items must be new and unused. 
● Include all original accessories, manuals, and packaging. 
● Returns without prior approval (RMA) may be delayed or rejected. 
Return Authorization 
Contact support@braitzvibe.com before shipping anything back. 
We’ll issue a Return Authorization (RMA) and the address for returns. 
Shipping Responsibility 
Customers cover return shipping unless the product was defective or 
incorrect. We recommend using a trackable carrier. 
Inspection and Processing 
Once received, we’ll inspect the item and issue your refund or exchange. This 
usually takes 5–7 business days. 
Example Case 
If you ordered the wrong size, email us with your order number. Once we 
approve, send it back in new condition, and we’ll process an exchange or 
refund.