Refund policy
Return & Refund Policy
At BraitzVibe, we want you to shop with confidence. If something isn't right with your order, we're here to help.
Returns
You may request a return within 14 days of receiving your order.
For change-of-mind returns, items must be unused, in their original condition, and include their original packaging.
Please contact us before sending anything back. If your return is approved, we'll provide the appropriate shipping instructions and return address.
Customers are responsible for return shipping costs on change-of-mind returns. These costs will be explained before the return is arranged.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.
Include your order number, a description of the issue, and clear photos when available.
Once the issue is verified, we'll arrange an appropriate replacement or refund at no additional return shipping cost to you.
Refunds Without Returns
In certain situations, we may offer a refund or replacement without requiring the original item to be returned.
If your item is still safe and usable, you're welcome to keep it, give it to someone who could use it, or donate it to a local organization that accepts it.
Donations are entirely optional and are not required to receive an approved refund.
Refund Processing
Approved refunds are issued to the original payment method.
If a return is required, we'll review the item after receiving it. Your bank or payment provider may require additional time to reflect the refund.
Order Cancellations
Need to cancel an order? Contact us as soon as possible.
We'll do our best to accommodate requests before shipment. If your order has already shipped, our return conditions will apply.
If we cannot ship your order within the promised timeframe, we'll provide the cancellation or delay options required by applicable law.
Contact Us
For assistance with returns, refunds, or order issues, email:
Please include your order number.
This policy does not limit your rights under applicable consumer protection laws.